Industrial Equipment Repair in Kernersville, NC

Warranty Policy

3 Year Warranty

  • Units repaired by ERD carry a 3 Year Warranty if the repair is completed for the owner of the equipment – all third-party repairs carry a full one-year warranty – both cases are from date of invoice. ERD reserves the right to limit the warranty. Exceptions will be handled on a case by case basis and will be documented in writing.
  • For warranty items, please use ERD’s Warranty Information Form to email/fax your request along with a detailed description of the nature of the failure prior to returning the unit to ERD.
  • ERD’s warranty covers all work repaired by ERD engineers. The unit must be returned to ERD to be evaluated by an ERD technician to determine whether the cause of the failure is due to an internal failure of the component or workmanship. Claims where the failure is determined to be from an external cause will invalidate any warranty claim. If the unit is determined to be a valid warranty claim, ERD will make no more than three repair attempts before we will issue a Trade Credit towards a future repair. Return shipping via UPS ground or equivalent shipping is covered at ERD’s expense if the unit is under warranty. This warranty does not carry over to any other company, person or entity. It only applies to the original company that placed the order. Expedite and shipping fees are not refundable. Invalidated warranties may be charged a minimum of 10% of the original repair charges and will not be released if the customer is under a credit hold. ERD does not warranty any application software, user programs or firmware. Units deemed inoperable due to custom application item(s) and/or firmware are not considered a warranty.
  • Closed Loop Systems: Because of the complexity and interaction of a closed loop system, any system that is not fully verified by ERD at the time of the repair will have limited support. Any warranty claims will be discussed with ERD as to what extra components need to be included for warranty evaluation. Any tuning for a closed loop system will incur additional charges.
  • Without limitation, this warranty shall not apply to items that have failed due to operation exceeding the rated capabilities, failure of software, misuse or abuse, tampering, improper installation, improper setup or storage, neglect, contaminant damage, water or other fluid damage, acts of God or Nature or by any other cause not within reasonable control and which by the exercise of reasonable diligence is unable to be prevented.