Terms and Conditions

Payment Policy:

Payment in full is required prior to the return shipment of all repaired units. We accept all major credit cards.

High volume customers may secure 30-day terms provided they remain current in their remittances. It is our policy to periodically review the payment history of our customers.


Charge Back Policy

ERD does not endorse any blanket charges or charge backs from its customers. Some examples of non-endorsed charge backs include (but are not limited to):

  • Charge backs related to non-conforming products
  • Shipping/Packaging issues
  • Customer applied administrative charges

Rush Order Repair Policy:

ERD handles rush order repairs in the fashion they were intended-quickly. A rush order repair is defined as a maximum 5 business day repair cycle(subject to part availability). Since ERD has one of the largest parts inventory in the business, your unit(s) can often be repaired the same day.

Rush Repair Request Procedure

  1. Rush repair requests are quoted and sent back for approval before noon of the day the unit arrives.
  2. The 5 day time frame allows us to overnight parts not in inventory and to execute the repair of your unit.
  3. The unit is then "rushed" back to you according to your instructions along with ERD's 3 Year Warranty.
  4. ERD will provide a report of the repairs made to your unit.

Receiving Policy:

Upon arrival ERD verifies the unit(s) received against the shipping label and carefully inspects your unit(s) for damage that may have incurred in shipping. You will be notified immediately of any damage or discrepancies. All materials damaged in shipping will be held pending further instructions from you.

ERD is not responsible for shipping damages, shipping discrepancies or packages lost in transit.

For items of $500.00 or greater in value it is recommended that shipping be processed with a "Declared Value"(i.e. Insured) to avoid unnecessary losses.


USA Shipping Policy:

ERD will ship all purchase orders in accordance with the customer's request. The customer assumes all responsibility for any and all shipping charges incurred on the stated purchase order.

Shipping orders paid by ERD will be charged to the customer's account.

For collect shipments, the selected carrier will bill the customer's account directly. If the shipping charges come back to ERD the customer will be charged shipping plus a processing fee. Failure to make payment will result in the customer's account being placed on credit hold.


International Shipping Policy:

ERD will ship all purchase orders in accordance with the customer's request. The customer assumes all responsibility for any and all shipping charges as well as import-related fees (including, but not limited to, customs, duties, taxes and brokerage fees) incurred on the stated purchase order.

For collect shipments, the selected carrier will bill the customer's account directly. If the shipping charges come back to ERD the customer will be charged shipping plus a processing fee. Failure to make payment will result in the customer's account being placed on credit hold.


Non-repairable Unit Policy

  1. ERD will provide the customer the option to "scrap" the unit in house. Charges for this service may apply.
  2. ERD may impose a 20% charge plus shipping per unit(s) not scrapped to ERD.
X